About Your Product
The NewAge Products Platinum Kamado offers up to 450 square inches of cooking space and comes with premium features so you can cook with power, precision, and versatility. Built with 304 stainless steel components, a solid ceramic firebox, and natural premium teak handles, the Platinum Kamado is built for durability, heat retention, and even heat distribution. The patent pending ash bucket is uniquely designed to evenly distribute heat throughout your Kamado and bring it up to speed quicker. It holds up to 3kg of charcoal ash and it's shape allows for easy clean up with no overflow ash that is messy and can block airflow. 8mm Stainless steel grates provide durability over typical cast iron grates while providing the same heat retention leaving beutiful grill marks on your food. Choose from a variety accessories to add versatility to your next cooking adventure. The NewAge Platinum Kamado allows for both built-in and freestanding integration with our outdoor kitchen cabinetry solutions or our appliance carts.
Manuals & Guides
Shipping & Returns
At NewAge Products, we know you are excited to receive your most recent purchase from us as soon as possible. Due to additional health and safety measures we are taking to protect our customers and employees during the COVID-19 pandemic, as well as a large volume of online orders, some customers may experience shipping delays of up to 2 weeks. We appreciate your patience during this time.
With all our products, no matter what size or weight, we offer Free Shipping on Orders Over $999.99. If for some reason you are unable to process your order directly on site we recommend giving our customer service a call at 1-877-306-8930 or through email at email@example.com. We do have some restrictions for delivery into remote or rural areas, we apologize in advance for any inconvenience this may cause. Please contact us for further details.
Once we have processed your order, you should receive an email from NewAge Products with a tracking number and delivery acceptance instructions. Please note our deliveries are curbside only. Deliveries are made from Monday to Friday between 8:00 am - 5:00 pm.
NewAge Products Returns
If you are not completely satisfied with your NewAge Products purchase, please contact our Support team at 1-877-306-8930 or firstname.lastname@example.org. In order to qualify for a full return, requests must be received in our office within 120 calendar days of the original delivery date. Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if possible. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving. Installed or used products will not be refunded. Refunds will be issued based on the original method of payment.