At NewAge Products, we know you are excited to receive your most recent purchase from us as soon as possible. Due to additional health and safety measures we are taking to protect our customers and employees during the COVID-19 pandemic, as well as a large volume of online orders, some customers may experience shipping delays of up to 2 weeks. We appreciate your patience during this time. 

With all our products, no matter what size or weight, we offer Free Shipping on Orders Over $499.99. If for some reason you are unable to process your order directly on site we recommend giving our customer service a call at 1-877-306-8930 or through email at support@newageproducts.com. We do have some restrictions for delivery into remote or rural areas, we apologize in advance for any inconvenience this may cause. Please contact us for further details.

Once we have processed your order, you should receive an email from NewAge Products with a tracking number and delivery acceptance instructions. Please note our deliveries are curbside only. Deliveries are made from Monday to Friday between 8:00 am - 5:00 pm.

NewAge Products Returns

If you are not completely satisfied with your NewAge Products purchase, please contact our Support team at 1-877-306-8930 or support@newageproducts.com. In order to qualify for a full return, requests must be received in our office within 120 calendar days of the original delivery date. Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if possible. If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving. Installed or used products will not be refunded. Refunds will be issued based on the original method of payment.