Installation Services Terms & Conditions

Please contact Installations@newageproducts.com when you receive notice of your product delivery date to set up an installation appointment with our 3rd Party Installers.

Customer Installation terms and conditions

Please review the following terms and conditions carefully. You must meet the requirements listed below. If you are uncertain that you meet the listed requirements or if you have questions regarding the installation service, please email Installations@newageproducts.com.

Terms and Conditions

• NewAge Products Inc. and/or its Installers (Independent Contractors) are NOT responsible for any permits, zoning variances and/or homeowners approvals that may be required in advance of installation;
• The work area(s) are up-to-date with all building codes and standards;
• Studs where the product(s) are to be installed are made of wood;
• The wall/ceiling slated for the installation of product(s) can accommodate the product(s) within the confines of the wall/ceiling and do not exceed the product’s length, with sufficient overhead vertical clearance for proper installation;
• Your installation area must be clear and free of debris with an area of up to six (6) feet in front of the work area to be swept clean;
• Floor area where flooring is to be installed is completely clear of all items and swept clean
• The space is to have a clear walkway wide enough for products on a dolly to clearly navigate from delivery location of the products to the install location;
• The homeowner must provide access to electricity within 45 m (150 feet) of installation site or additional charges will apply;
• In the unlikely event of unforeseen circumstances, such as inclement weather, your installation appointment will be scheduled to the earliest available date of your installation provider.
• We require that the homeowner or an adult representative at least 18 years of age be home when the installer arrives to show them the proper location for the installation and that they be available upon the completion of the installation to do a walk through inspection with our installer to ensure satisfaction;
• Children and pets will be kept away from the work area during the entire installation process;

Additional Information

• If for any reason, the installers arrive on the scheduled day and are not able to move forward with the install for no fault of their own, the customer will be charged a $50 wasted trip charge.
• Installation services are not available in all areas; if you are not sure if your area is covered please send an email to Installations@newageproducts.com with your ZIP code. We provide you with a response within 48 business hours of receipt of your email.
• While your installation provider is installing your NewAge products, you authorize them to take before and after pictures of their work and give permission for NewAge Products Inc. to use those pictures for marketing and promotional purposes

What we will do:

1.  Customer outreach (Qualifying Standard Install)

   • A complementary 3D Design of your installation area will be provided to help you visualize the improvements that will be made to your space and capture any unique nuances that may affect the installation and application of the products.

   • In the event that special measures must be taken in order to successfully install your product, then the installation is considered a “Premium Install” and our Inside Sales representative will be able to provide you a quote for any additional costs.

2. Standard Install will apply when the following criteria is met:

   • The wall slated for installation of cabinetry can accommodate the cabinets within the confines of the wall and the cabinets do not exceed the wall length.

   • The area slated for installation of cabinets is clean and free of debris

     • Has sufficient overhead clearance for cabinets

     • Has an area of up to 6 feet in front of the work area to be clear

     • The space is to have a clear walkway, from delivery location of the products to the install location, which is free of debris and wide enough for products on a dolly to clearly navigate to the installation area.

   • Cabinets to be in close proximity of install area

     • No more than 30 feet of where they are to be installed

   • Studs where the cabinets are to be installed are made of wood

     • In the event that wood studs are not available and concrete screws need to be purchased, this will be considered a Premium Installation and quoted accordingly

     • In the event that cabinets are required to be hung on slatwall or installed floating, this will be considered a Premium Installation and quoted accordingly

   • Area stated for overhead install are clear of interference

     • Studs where overhead storage are to be installed are made of wood

     • Has the available overhead vertical clearance for proper installation

   • Wall and ceiling are up-to-date with all building codes and standards

   • Floor area where flooring is to be installed is completely clear of all items and swept clean

3. Installation area

   • The customer will be responsible for the installation area to be accessible and free of any debris or obstacles.

   • If an installer has to spend more than 15 minutes clearing the installation area (to a maximum of 2 hours) will be considered a Premium Installation and quoted accordingly

   • If the installation provider is required to go up or down any set of stairs or elevators, special moving equipment may be required and will therefore will be considered a Premium Installation and quoted accordingly

4. Packaging and cleanup

   • All garbage coming from the install of the products will be neatly organized by the installer and can be moved to the edge of the customer’s driveway for collection if requested.