With ongoing health and safety measures to protect customers and employees alike, and an overall increase in online shopping, global supply chain operations are facing higher than usual demand. As a result, there have been some unexpected delays affecting a small number of customer orders.
We truly appreciate every customer who has chosen to shop with us and trust us with their home improvement projects. Our Teams are all working hard to get as many orders delivered in the shortest possible time frames. Thank you for your understanding.
Delivery of in-stock items are currently shipping within our typical 1-3-week delivery time. However, due to increased demand, some popular items are currently out of stock, resulting in slightly longer delivery times.
Our Installation Services will become available in states or provinces that allow for it under government health and safety guidelines. All installers are required to wear PPE and practice social distancing for the safety of our customers and themselves.
For questions about Installation Services, please contact our NewAge Installations Team at: firstname.lastname@example.org
Our warehouse teams and drivers are taking the following safety precautions:
For specific questions regarding your order, or any of the above information, please contact our Customer Support Team during the following hours:
Due to increased demand, you may experience longer call wait times. Please have your order number ready to reference, if you are calling in.
Our team is working diligently to ensure your questions are answered as quickly as possible. We are also proactively contacting customers if there are any issues, or delays with their orders.